Privacy Policy

A full version of all policies can be sent via email upon request

At Christchurch First Aid, we are committed to delivering high-quality, fair, and inclusive training. To support this, we follow a range of policies that set out how we operate and protect our learners.

Appeals Policy

Appeals Policy

If you disagree with an assessment decision, you have the right to appeal. Appeals must be made in writing within 5 working days, and we will review and respond promptly. If you are still unhappy, you may escalate your appeal to RLSS UK Qualifications.

Complaints Policy

Complaints Policy

We take all concerns and complaints seriously. Wherever possible, we aim to resolve issues informally and quickly. If a formal complaint is needed, we will investigate fully and respond in writing. If you remain dissatisfied, you can refer the matter to RLSS UK Qualifications.

Equality, Diversity & Inclusion Policy

Equality and Diversity Policy

We provide a safe, fair, and inclusive environment for all. We do not tolerate discrimination of any kind and are committed to supporting equal opportunities and reasonable adjustments for all candidates.

Special Considerations & Reasonable Adjustments

Special Consideration and Reaso…

We understand that some learners may need extra support. Reasonable adjustments (such as extra time or modified materials) can be applied before assessments, and special considerations may be requested after assessments if circumstances affected performance.

Malpractice & Maladministration Policy

Malpractise and Maladministrati…

We take reports of malpractice (deliberate misconduct) and maladministration (errors or poor practice) very seriously. All reports are investigated fairly and, where necessary, referred to RLSS UK Qualifications.

GDPR & Data Protection

Approved Training Provider GDPR…

We comply fully with UK GDPR, the Data Protection Act, and RLSS UK requirements. Your personal information is handled, stored, and shared securely and only for legitimate training purposes.